At PhysioPro we are dedicated to providing each client with the highest standard of service.
Please allow some time to read our terms of service that were developed In order to maintain our standards.
Referrals
Clients do not need a referral in order to directly access our Physiotherapy services.
We accept referrals from many different practitioners including doctors, specialists, physiotherapists, occupational therapists, Podiatrists, psychologists and more.
Clients who feel they are eligible for Compulsory Third Party (CTP) or Workcover funding, must provide a medical referral for treatment, as part of their claim process. However, there are certain other conditions that must be met before bulk billing can be arranged.
Clients issued with Gold/White cards from the Department of Veterans Affairs (DVA) will be eligible for fully subsidized treatment when presenting with an appropriate medical referral, within the previous 6 months (in accordance with current DVA policy).
Billing & Accounts
It is expected that all fees are paid at the time of consultation. We accept:
- Cash
- Eftpos
- Credit Card- Visa, Mastercard
If you have Private Health insurance, please have your membership card with you to enable an immediate rebate for your convenience (conditions apply).
In the case of Workcover / CTP claims, the individual client will always be ultimately responsible for payment of all accounts, if the involved Insurer does not accept financial liability for our provided service.
We reserve the right to discontinue providing Physiotherapy services through Workcover / CTP funding, if we feel a claimant is acting either fraudulently or demonstrating non-compliance.
Cancellation Policy (incl Late and Missed Appointments)
A 24 Hour Cancellation Policy does apply to your consultation appointment times. Failure to provide 24 hours notice when changing appointments will result in 30$ cancellation fee.
If you are unable to attend your scheduled appointment, we will try to provide you with an alternative appointment time on your scheduled day of service, in order to avoid a cancellation fee being charged.
Clients who either being late, or miss an entire appointment, will be charged the full consultation fee.
Workers Compensation Claims
Clients who believe they are eligible for Workcover Funding must ensure they satisfy the following criteria before requesting bulk billing:
- The injury occurred directly in relation to their current gainful employment
- The injury has been reported to their employer and all necessary internal paperwork has been completed
- You have seen an appropriate medical officer (general practitioner, sports physician, orthopedic surgeon) and have been referred to Physiotherapy
At your initial consultation, please present the following:
- Referral form from your medical officer
- Employer's name and contact details
- Your employers insurance company name
- Your insurance claim number (if it has been provided)
Compulsory Third Party (CTP) Claims
Clients who believe they are eligible for Compulsory Third Party Insurance funding must ensure they satisfy the following criteria before requesting bulk billing:
- The injury occurred directly in relation to New South Wales motor vehicle accident
- The injury has been reported to the police and all necessary paperwork has been completed
- You have seen an appropriate medical officer (general practitioner, sports physician, orthopedic surgeon)
- A claim number has been issued to you by the involved insurance company.
At your initial consultation, please present the following:
- Referral form from your medical officer.
- Your CTP Insurance company name and the claim number that has been provided to you.
The individual client will be required to pay all consultation fees involved until the claimant has been issued and verified by the relevant CTP insurance company.